Good to know
Frequently asked questions
Ordering & payment
How do I place an order?
Browse Our Range, add your favourite rusks to the basket and check out. You don’t need an account: you can check out as a guest.
How can I pay?
You can pay securely by card at checkout through Yoco. Your card details are handled by Yoco and never stored on our website.
Can I order larger quantities, for example for events or corporate gifts?
Yes, we love baking for special occasions. Please contact us or send us a WhatsApp message with the quantities and date you need, and we’ll get back to you with a quote.
Delivery
Do you deliver throughout South Africa?
Yes. We deliver by courier to addresses across South Africa. The delivery cost is calculated at checkout once you enter your address.
Is delivery free?
Courier delivery is free on orders over R1500, and delivery is free for addresses in Villiersdorp. The free Villiersdorp option appears at checkout once you enter your address.
How long will my order take?
Every order is baked fresh for you, so please allow at least 3 days before your order is dispatched. Once it has been dispatched, the courier usually delivers within 2 to 5 working days, depending on where you are.
Can I track my order?
Yes. When your order ships you’ll receive tracking details by email, and you can also check its progress on our order tracking page.
Our rusks
Are your rusks really home baked?
Yes. Every batch is handcrafted by the Crous family in small batches, using quality ingredients and traditional recipes.
How should I store my rusks, and how long do they last?
Keep your rusks in an airtight container in a cool, dry place to keep them crisp. Please see the pack for the best-before date.
Do your rusks contain allergens?
Our rusks contain wheat (gluten) and dairy, and some flavours contain eggs or nuts. They are baked in a kitchen that handles all of these ingredients. If you have an allergy, please contact us before ordering.
What if my order arrives damaged?
We pack every order carefully, but if something arrives damaged please contact us as soon as possible with a photo, and we’ll make it right.
Still have a question?
We’re happy to help. Send us a WhatsApp message or get in touch through our contact page.